Privacy Policy
This Privacy Policy explains how Ferano Beach Apartments (“we”, “us”, “our”) collects, uses and protects your personal data when you visit feranobeach.com or make a booking with us. We are committed to protecting your privacy in line with the EU General Data Protection Regulation (GDPR) and Bulgarian data-protection law.
1. Who we are
Ferano Beach Apartments is a family-run apartment complex located at Akrotiria 32, Nessebar 8230, Bulgaria. For any privacy-related questions you can reach us at:
- Email: info@feranobeach.com
- Phone: +359 87 861 6349
- Address: Akrotiria 32, Nessebar 8230, Bulgaria
2. What data we collect
- Booking & guest details – name, email, phone number, country, arrival and departure dates, number of guests and any special requests you provide when you book or enquire.
- Communications – the content of messages you send us via our contact form, email, phone, WhatsApp or Viber.
- Payment information – where a deposit or payment is required, it is handled by our booking or payment provider; we do not store full card details on our website.
- Technical & usage data – IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies (see our Cookies Policy).
3. How and why we use your data
- To process and manage your reservation and provide the accommodation and services you request.
- To respond to your enquiries and communicate with you about your stay.
- To comply with our legal, accounting and tax obligations.
- To keep our website secure and to improve its content and performance.
- To send you information or offers, where you have given your consent.
4. Legal bases for processing
We process your data on the basis of: performance of a contract (managing your booking), compliance with a legal obligation, our legitimate interests (operating and securing our business), and your consent (for example marketing messages and non-essential cookies), which you may withdraw at any time.
5. Sharing your data
We only share data where necessary with: the booking platforms through which you reserve (for example Booking.com), payment processors, and trusted service providers that help us operate our website and business. We never sell your personal data. Where a provider processes data outside Bulgaria, we ensure appropriate safeguards are in place under the GDPR.
6. Data retention
We keep your personal data only for as long as necessary to fulfil your booking, comply with legal obligations (such as accounting records) and resolve any disputes. After that it is securely deleted or anonymised.
7. Your rights
Under the GDPR you have the right to access, correct, delete or restrict the processing of your data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at info@feranobeach.com. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP, www.cpdp.bg).
8. Security
We use appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. Our website is served over a secure (HTTPS) connection.
9. Children
Our website and booking services are intended for adults. We do not knowingly collect personal data from children without the consent of a parent or guardian.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page together with its revision date.
11. Contact us
For any questions about this Privacy Policy or your personal data, contact us at info@feranobeach.com or +359 87 861 6349.
Last updated: 8 June 2026